Author Archives: Amit J Bhattacharyya

IT – Driver for Business Growth

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Different functions like appropriate customer usage analysis, accurate and targeted surveys, envisioning new service offerings, innovative bundling and packaging, customer retention & loyalty enhancements, innovative marketing strategies provide us fodder to accentuate business growth.
I would like to add on my thoughts on this very purpose of business growth from an IT perspective.

In our Telco world we want to do wonderful things for both Business as well as Individual consumers – absolutely why not? but how many STABLE features of your underlying “system” are there to boot for your future visions.
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A new beginning..

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From today the journey begins again but this time on a more confident note on my own road :-) . Yes this is an independent platform for knowledgetemple. It has been an interesting experience in hosting the blog from this website from getting the domain to the learning experience in website customizations involving php. Did the theme customizations myself in order to tune the look of the website to my required needs and specifications.

Going ahead blogging would remain the mainstay of this website for quite some months to come. And then I would expand the website to include other activities as well which are very much in their incubation stages in the realm of thought.

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It’s All about Subscriptions

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Well look around, Broadband internet – a fixed fee/month and unlimited usage, IP Telephony you pay a sum per month and that’s it , unlimited calls ,same for Cable TV. In some countries in prepaid Telco scenarios again for a subscription fee, you get to make and receive unlimited calls and even if not for all types of calls ,certain types of calls like local calls would definitely be unlimited.
Is this because competition on usage rating is not feasible anymore ? For example you can come with .001 units of currency theoretically saying 10 calls for .01 unit of currency but then there is no competition space left out in such cases between multiple players.
In India with the advent of new carries the bill boards are overflowing these days with who can give you everything in paisa and not a rupee but kind of when you weigh them side by side there is’nt much differentiation.
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Recent Updates

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Stepped into the world of consulting on Billing and other areas of BSS. Expert competency on Oracle BRM with past exposure on earlier versions of BSCS.
Dealing with Billing and Revenue management software solution and implementations in Telecom, Media & Entertainment and IP based industries.
Meeting new people, discussing system requirements, technical assistance to various management functions of organizations is keeping me occupied.

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Integrating CRM and Billing Systems

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This would be one of the integral links in any enterprise level BSS Project chunk in a larger BSS/OSS implementation .Actually if you look at this topic from different angles you might see the picture differently depending upon the role you are playing in this integration. The roles can be the enterprise business analysts ,disparate vendors providing the CRM and Billing solutions in the form of off the shelve packages, IT backoffice team defining the IT backbone for the enterprise operations flow, Financial and Auditing teams, Executive management teams and several other teams who if not involved in giving shape to the integration output ,build their expectations of better business turnover in their silos based on the success of this integration.

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Multiple Invoices for Mutliple Services of a Subscriber account.- Final Part

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Multiple Invoices for Multiple ServicesGot a little bit late in following this up.  Actually in the first part itself should have shared a diagram below which would have helped in giving a general feel as to why and how we have a multiple service – multiple Invoice scenario.

Well I thought instead of trying to summarize let me link up to the Q & A directly. This will benefit readers in reading first hand the exchanges and points made by learned folks of the B/OSS area on linkedin.
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